PINPAD+ is an online platform designed to facilitate seamless money transfers between bank accounts using any web browser. By using PINPAD+, you agree to comply with the following terms and conditions:

• Transaction Commission: Each transaction conducted through PINPAD+ is subject to a service commission, the calculation of which varies depending on the amount being sent. The applicable commission for each transaction is clearly indicated in the transactions history.
• Transactions History: Upon creating an account on PINPAD+, users that receive money gain access to a comprehensive transaction history ("Payments" view), providing transparency and accountability for all financial activities conducted through our platform. So, anyone who sends money can contact to the user who receives the money or to us by any of our channels in order to request for the status of a specific transaction.
• Exchange Rate and Commission Calculator: Registered users have access to exchange rate and commission calculator tools, allowing them to estimate net amounts for any potential transactions before they take place. So, anyone who sends money recognizes that the specified amount that has been sent is a gross value that will be subject of service commissions before arriving to the Terminal Mexican bank account or digital warehouse.
• Sending and Receiving Money: Users can send and receive money through PINPAD+ as soon as the respective bank accounts allow for the transfer. It is important to note that the speed of transactions may vary depending on the banks involved. Likewise, once the amount has been extracted from a transmitter bank card by using a PINPAD+ Terminal, the net amount will be sent by us to the Terminal bank account after 7 business days.
• Refund Process: In the event that a user requests a refund, PINPAD+ will track and participate in the refund process. Our support team will provide assistance and guidance throughout this process to ensure a smooth resolution. Every refund process may involve service commissions depending on the currency exchange rates and other criteria. When a user sends money and then opts for a refund, it accepts to receive less money than they originally sent.
• User Responsibilities: Users are responsible for ensuring the accuracy of the information provided during transactions and account registration. PINPAD+ cannot be held liable for any errors or discrepancies resulting from inaccurate information provided by the user.
• Security and Privacy: PINPAD+ prioritizes the security and privacy of user data. We employ robust security measures to safeguard personal and financial information, adhering to industry best practices and regulatory standards.
• Money Storage: Every amount that is sent by this platform is redirected to a target Mexican bank account configured, previously, by a registered user. This process involves a commission for our service as a gateway. If a registered user does not have a Mexican bank account, it can create a special bank account in our digital warehouse. If a user wants to get the money stored in our digital warehouse, we are available by email or WhatsApp to start coordination about the available delivery channels. This release of the platform only permits Mexican bank accounts as destination or target bank account linked to a PINPAD+ Terminal.
• Transactions: Amounts can be sent from any country by internet. The sender can use a wide spectrum of card brands and types (debit or credit). This release permits sending money in several currencies: ARS Argentine peso, CLP Chilean peso, COP Colombian peso, EUR Euro, PEN Peruvian sol, USD United States dollar and UYU Uruguayan peso. Because of the nature of this release, every amount will be converted to MXN (Mexican peso) currency despite the origin currency type. Terminals configured with MXN currency will not be subject of conversion.
• Tools: Every registered user has an exchange rate calculator and a gross / net amount calculator. These tools are available from the "Payments" view and returns approximate values. With the first one, a registered user can calculate the approximate amount in MXN (Mexican peso) using an input amount and a specific currency (from the ones we have available to make transactions). The approximate resultant value in MXN currency represents the gross amount that will be subject to our service commissions. To discover the net amount to receive in a destination or target bank account, after our gateway service commissions, there is a second tool where a registered user can input the gross amount to run calculation.

By using PINPAD+, you acknowledge and agree to abide by these terms and conditions. Continued use of our platform constitutes acceptance of any updates or modifications to these terms.

If you have any questions or concerns regarding these terms and conditions, please contact our support team at email. We are here to assist you.